*********** Ithuba Natiomal Lottery call centre staff doesnt want to pay winnings

I received poor customer service and no service delivery from the *********** agents (wasting my time for the laat 3 days at Ithuba National Lottery. I won the Powerball on Friday 25 October and had 4 nrs correct and I played on the app. Up until now the funds hasnt been deposited into my wallet and after numerous calls and emails and responding to their requests numerous times sending and resending the bank statements, proof of payment, ticket purchased and winning tickets they keep on sending the same requests for documents and proofs sent already just to delay paying out my funds which is under a R1000. This is the worst experience ever… They encourage you to play but dont want to pay your winnings