FH
Freddie H
1 reviews | Active since Apr 2017
30 Oct 2025, 21:00
ITHUBA LOTTO Shody dysfucntional! impractical sues!
I trying ti play lotto on my App since last week, but they insist i must send ny ID and address proof which i trued but to no avail as their ststem can only accomadate less than 2MB, which. I called on the free number, and spo ke to several nice people who can only redirect me to the sane system first to convert to the documents forms etc, which I did reduce to less then 1mb still to no avail, it stuck and keep on telling me to upload ud and proof of address, today 30th October 2025, I emailed the info, Their online system is frustratingky shody
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Ithuba Lottery's replyOfficial
10 Nov 2025, 11:21 Thank you for bringing this to our attention. We sincerely apologise for the inconvenience and frustration you experienced while trying to verify your account.
We can confirm that your documents were successfully received and your Player Account was verified on 31 October 2025. Your account is now fully active, and you should be able to continue playing without any further interruptions.
We understand how frustrating the document upload process can be, especially when file size limits are involved. We are continuously working to improve our online systems to make the verification process simpler and more seamless for all players.
Should you require any further assistance or experience any challenges, please feel free to contact us directly on our toll-free Player Helpline: ***or via email at ***. Our support team will be happy to assist you.
Thank you for your patience and for being a valued National Lottery player.
Phanda. Pusha. Play.
We can confirm that your documents were successfully received and your Player Account was verified on 31 October 2025. Your account is now fully active, and you should be able to continue playing without any further interruptions.
We understand how frustrating the document upload process can be, especially when file size limits are involved. We are continuously working to improve our online systems to make the verification process simpler and more seamless for all players.
Should you require any further assistance or experience any challenges, please feel free to contact us directly on our toll-free Player Helpline: ***or via email at ***. Our support team will be happy to assist you.
Thank you for your patience and for being a valued National Lottery player.
Phanda. Pusha. Play.
Ithuba Lottery's reply10 Nov 2025, 11:21
Official
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience and frustration you experienced while trying to verify your account.
We can confirm that your documents were successfully received and your Player Account was verified on 31 October 2025. Your account is now fully active, and you should be able to continue playing without any further interruptions.
We understand how frustrating the document upload process can be, especially when file size limits are involved. We are continuously working to improve our online systems to make the verification process simpler and more seamless for all players.
Should you require any further assistance or experience any challenges, please feel free to contact us directly on our toll-free Player Helpline: ***or via email at ***. Our support team will be happy to assist you.
Thank you for your patience and for being a valued National Lottery player.
Phanda. Pusha. Play.
We can confirm that your documents were successfully received and your Player Account was verified on 31 October 2025. Your account is now fully active, and you should be able to continue playing without any further interruptions.
We understand how frustrating the document upload process can be, especially when file size limits are involved. We are continuously working to improve our online systems to make the verification process simpler and more seamless for all players.
Should you require any further assistance or experience any challenges, please feel free to contact us directly on our toll-free Player Helpline: ***or via email at ***. Our support team will be happy to assist you.
Thank you for your patience and for being a valued National Lottery player.
Phanda. Pusha. Play.