Ithuba Lottery unable to transfer online winnings!

On 20th August I posted a complaint as I had a problem withdrawing winnings on the Ithuba website - my banking profile was "not approved". I had a prompt response from Vumani Zulu. On August 21st Vusi advised that the issue was resolved with the Finance Dept and I could make the withdrawal, which I did and received an acknowledgment on the website. Transfers take up to 72 hours according to Ithuba so I allowed for 3 working days, being yesterday 25th August. I have still not received my money and emailed Vumani this morning to request a Proof of Payment. No response as of 6.30 pm today. I have just logged in to the Ithuba website to find that my winnings were still reflected in my account so have again made a withdrawal and received a confirmation transaction ID number. So now I may have to wait a further 72 hours - if the transfer is successful? From an initial excellent response, I have now totally lost confidence in Ithuba. Shocking "service" from a high-profile company! Will I ever receive my (small) winnings?