Ithuba Lottery took my money

On the 9 March 2016 I deposited funds for online playing with the current SA lottery. The mistake I made was to use my ID number as reference, cellphone number is to be used, which I later found out was incorrect. This amount was never credited to my onlune wallet and has not been reversed to my bank account either. What is sad is to date I have emailed (no response) , called their call centre three times, and posted onto their facebook page in an attempt to get my R200 back. Each time I call and post on facebook im told they will escalate the matter and to date no calls have been received from anyone representing this organisation informing me of when my funds will be returned. I have run out of avenues to take and hope this will get me my funds back. Are they so used to taking money that they do not how to refund money when no ticket has been bought I would understand if the money was credited to my via their I would atleast have the opportunity to use it currently I feel cheated in that my money was just simply taken and no services/lotto ticket was make available to me.