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Alland D

1 reviews | Active since Aug 2017

06 Feb 2019, 18:52

Ithuba Lottery *******

I have an online account with Ithuba lottery and deposited R500,00 on 20th December. It is now 6th February and this money has yet to reflect on my account. After numerous phone calls and emails to Ithuba this problem is not resolved. It is the second time this has happened.

My most recent engagement was with the call centre and I was told to mail their supervisor Doyle; lo and behold after three mails to him I am still waiting and then it shows his mail box is full!! This is a blatant ******* as Ithuba are now simply ignoring me but I am not leaving this matter alone!! How many others are being **********????

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Replies (1)
Ithuba Lottery
Ithuba Lottery's reply15 Mar 2019, 09:45
Official
Good day 

Thank you for contacting us.

Kindly accept our sincerest apologies for the late response inconvenience caused.

Please be advised that your query has been noted and escalated to the relevant department for resolution.

Regards

Customer Relations Team

Best regards,