ithuba lottery

on the 7th of October 20221 I did a credit card transaction for R904.40 to my lotto account, I have sent every conceivable document to them including bank sms confirmation of transaction, successful bank transaction taken from actual bank records, print out of bank statement to them as proof of this transaction as well as continuous telephonic calls to sort this out, I am told that i cannot speak to finance department communication is email only which, response is a generic email with the same nonsense. this is now getting to a point of *****, my frustration is actually at breaking point