DB
David B
1 reviews | Active since Mar 2009
03 Jan 2024, 08:35
Ithuba Lotteries system, Incompetence personified
I deposited R 1000.00 from my credit card into my Ithuba account using their NEW payment gateway and 15 hours later my account has not been credited. I phoned and they asked for proof of payment. THEIR payment gateway does not provide proof of payment. Why is it that any S(appointed)E's, as opposed to a SOE, incompetence has to be the factor required to be appointed as the service provider. I have had my lotto account for at least five years and never had the problem until Ithuba decided to appoint a new payments gateway service provider and then the wheels fell off. If I could just get my money back I will close my account with Ithuba as I really do not need the frustration that their new system offers.
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Ithuba Lottery's replyOfficial
04 Jan 2024, 13:56Good day David B
We do apologize for the fact that your deposit only reflected at 10.15 yesterday. As you stated, it is the first time in 5 years that you experienced an issue, and therefore it seems to have been well outside the normal service you are used to. Please be assured of our commitment to serve all our Players with the best possible experience, and we are constantly working on improving.
We do apologize for the fact that your deposit only reflected at 10.15 yesterday. As you stated, it is the first time in 5 years that you experienced an issue, and therefore it seems to have been well outside the normal service you are used to. Please be assured of our commitment to serve all our Players with the best possible experience, and we are constantly working on improving.
Ithuba Lottery's reply04 Jan 2024, 13:56
Official
Good day David B
We do apologize for the fact that your deposit only reflected at 10.15 yesterday. As you stated, it is the first time in 5 years that you experienced an issue, and therefore it seems to have been well outside the normal service you are used to. Please be assured of our commitment to serve all our Players with the best possible experience, and we are constantly working on improving.
We do apologize for the fact that your deposit only reflected at 10.15 yesterday. As you stated, it is the first time in 5 years that you experienced an issue, and therefore it seems to have been well outside the normal service you are used to. Please be assured of our commitment to serve all our Players with the best possible experience, and we are constantly working on improving.