Ithuba ewallet - be careful where you put your money

Since the lottery website upgrade, deposits made via Nedbank ( own beneficiary created) do not register on my eWallet. Even trying to deposit via the bank beneficiary bombs out and shows an error. I sent an email online and via my personal email (with proof attached) twice and yet my balance remains the same. Getting anything out of Ithuba is just wishful thinking. I have sent a clear explanation every time and they just do not bother answering you. This does not give me a warm feeling about this company entrusted with millions ... you company ... me client. Sort it out.