GW
Gregory W
1 reviews | Active since Aug 2011
15 Apr 2025, 18:22
Ithuba becoming ****mers ?
R160 rand gone out of my capitec due to 3 transactions this month not reflecting when using mobile app. Oh and don't think sending an email helps because no answer as expected
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Replies (1)
Ithuba Lottery's replyOfficial
22 Apr 2025, 09:54 Dear Participant,
Thank you for your message, and we’re truly sorry to hear about your experience. We understand how frustrating it must be to see transactions not reflect as expected, and we want to assure you that your concern is important to us. While delays in mobile transaction reflections can sometimes occur due to banking or connectivity issues, we take all payment-related matters very seriously.
To assist you further, we kindly request that you resend the details of the affected transactions (including transaction references, amounts, and dates) to *** with the subject line “URGENT: Mobile App Transaction Query”. This will help our team prioritize your query and escalate it accordingly.
We acknowledge your concern about not receiving a previous response and apologise if this was the case. We are committed to resolving all issues and will ensure this is followed up promptly once received.
Thank you for your continued support, and we hope to resolve this matter to your satisfaction as quickly as possible.
Thank you for your message, and we’re truly sorry to hear about your experience. We understand how frustrating it must be to see transactions not reflect as expected, and we want to assure you that your concern is important to us. While delays in mobile transaction reflections can sometimes occur due to banking or connectivity issues, we take all payment-related matters very seriously.
To assist you further, we kindly request that you resend the details of the affected transactions (including transaction references, amounts, and dates) to *** with the subject line “URGENT: Mobile App Transaction Query”. This will help our team prioritize your query and escalate it accordingly.
We acknowledge your concern about not receiving a previous response and apologise if this was the case. We are committed to resolving all issues and will ensure this is followed up promptly once received.
Thank you for your continued support, and we hope to resolve this matter to your satisfaction as quickly as possible.
Best regards,
Ithuba Lottery's reply22 Apr 2025, 09:54
Official
Dear Participant,
Thank you for your message, and we’re truly sorry to hear about your experience. We understand how frustrating it must be to see transactions not reflect as expected, and we want to assure you that your concern is important to us. While delays in mobile transaction reflections can sometimes occur due to banking or connectivity issues, we take all payment-related matters very seriously.
To assist you further, we kindly request that you resend the details of the affected transactions (including transaction references, amounts, and dates) to *** with the subject line “URGENT: Mobile App Transaction Query”. This will help our team prioritize your query and escalate it accordingly.
We acknowledge your concern about not receiving a previous response and apologise if this was the case. We are committed to resolving all issues and will ensure this is followed up promptly once received.
Thank you for your continued support, and we hope to resolve this matter to your satisfaction as quickly as possible.
Thank you for your message, and we’re truly sorry to hear about your experience. We understand how frustrating it must be to see transactions not reflect as expected, and we want to assure you that your concern is important to us. While delays in mobile transaction reflections can sometimes occur due to banking or connectivity issues, we take all payment-related matters very seriously.
To assist you further, we kindly request that you resend the details of the affected transactions (including transaction references, amounts, and dates) to *** with the subject line “URGENT: Mobile App Transaction Query”. This will help our team prioritize your query and escalate it accordingly.
We acknowledge your concern about not receiving a previous response and apologise if this was the case. We are committed to resolving all issues and will ensure this is followed up promptly once received.
Thank you for your continued support, and we hope to resolve this matter to your satisfaction as quickly as possible.
Best regards,