JV
Jacques V
1 reviews | Active since Sept 2013
27 Apr 2019, 06:36
Ithuba app (*****s money) doesn't load money to wallet
I loaded money onto the Lottery app and it is not reflecting. Yesterday I tried to load R300 using my credit card. When it didn't reflect in my wallet I figured the transaction didn't go through so I tried again. Still no money appears in my wallet. That's R600 that Ithuba deducted from me but it's not in my wallet. Where did the money go? I can see on my bank statement that the money was deducted. Where is my money Ithuba????? Why does you app take our money and not put it in the wallet?????????????????????????????????
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Ithuba Lottery's replyOfficial
29 Apr 2019, 08:17Good day Mr Visagie
Thank you for taking the time to communicate to us regarding your complaint. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
The complaint has been escalated to the relevant department who will make contact with you shortly and ensure that it is resolved in a speedily manner.
Our sincere apologies for the inconvenience caused, and again we highly appreciate your feedback as it will assist us to become better at what we do.
Regards,
Customer Relations Team
Thank you for taking the time to communicate to us regarding your complaint. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
The complaint has been escalated to the relevant department who will make contact with you shortly and ensure that it is resolved in a speedily manner.
Our sincere apologies for the inconvenience caused, and again we highly appreciate your feedback as it will assist us to become better at what we do.
Regards,
Customer Relations Team
Ithuba Lottery's reply29 Apr 2019, 08:17
Official
Good day Mr Visagie
Thank you for taking the time to communicate to us regarding your complaint. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
The complaint has been escalated to the relevant department who will make contact with you shortly and ensure that it is resolved in a speedily manner.
Our sincere apologies for the inconvenience caused, and again we highly appreciate your feedback as it will assist us to become better at what we do.
Regards,
Customer Relations Team
Thank you for taking the time to communicate to us regarding your complaint. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
The complaint has been escalated to the relevant department who will make contact with you shortly and ensure that it is resolved in a speedily manner.
Our sincere apologies for the inconvenience caused, and again we highly appreciate your feedback as it will assist us to become better at what we do.
Regards,
Customer Relations Team