TM
Thavan M
1 reviews | Active since Oct 2011
05 Dec 2025, 18:18
Instant payment not working (OZOW) after 1 week.
Installed latest app on android. Ozow payments not working still after 1 week. PAGE NOT FOUND. Who tests this app .... who signs it into production.
New app but outdated features. NO BULK BUYING. Designed by teens for teens ? Time wasted waiting for scrolling to get to the game one wants to play... a step in the WRING DIRECTION as the old app shows all games on 1 page. TOO MANY NONSENSICAL CONFIRMATIONS. Even banks dont ask one to confirm when paying. Cannot add tickets to BASKET as before... PATHETIC DESIGN.
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Replies (1)
Ithuba Lottery's replyOfficial
10 Dec 2025, 10:52 Thank you for your feedback. We have reviewed and assisted with your query, and we’re pleased to confirm that the issue has been resolved. You are now able to transact successfully.
Regarding your concerns about the new app experience:
We understand your frustration with the Ozow payment option not functioning as expected. Our technical team are already addressing the “Page Not Found” issue, and we apologise for the inconvenience caused.
Your comments about navigation, bulk buying, game layout, and confirmation steps have been noted. We are continuously improving the app, and feedback like yours helps us identify areas that need refinement.
The points raised about ticket selection, basket functionality, and overall user flow have been escalated to our product team for review as part of the next update cycle.
We truly value your input and your time. Thank you for helping us improve the National Lottery experience. If you experience any further issues or have suggestions, please feel free to contact us anytime.
Phanda Pusha Play!
Regarding your concerns about the new app experience:
We understand your frustration with the Ozow payment option not functioning as expected. Our technical team are already addressing the “Page Not Found” issue, and we apologise for the inconvenience caused.
Your comments about navigation, bulk buying, game layout, and confirmation steps have been noted. We are continuously improving the app, and feedback like yours helps us identify areas that need refinement.
The points raised about ticket selection, basket functionality, and overall user flow have been escalated to our product team for review as part of the next update cycle.
We truly value your input and your time. Thank you for helping us improve the National Lottery experience. If you experience any further issues or have suggestions, please feel free to contact us anytime.
Phanda Pusha Play!
Ithuba Lottery's reply10 Dec 2025, 10:52
Official
Thank you for your feedback. We have reviewed and assisted with your query, and we’re pleased to confirm that the issue has been resolved. You are now able to transact successfully.
Regarding your concerns about the new app experience:
We understand your frustration with the Ozow payment option not functioning as expected. Our technical team are already addressing the “Page Not Found” issue, and we apologise for the inconvenience caused.
Your comments about navigation, bulk buying, game layout, and confirmation steps have been noted. We are continuously improving the app, and feedback like yours helps us identify areas that need refinement.
The points raised about ticket selection, basket functionality, and overall user flow have been escalated to our product team for review as part of the next update cycle.
We truly value your input and your time. Thank you for helping us improve the National Lottery experience. If you experience any further issues or have suggestions, please feel free to contact us anytime.
Phanda Pusha Play!
Regarding your concerns about the new app experience:
We understand your frustration with the Ozow payment option not functioning as expected. Our technical team are already addressing the “Page Not Found” issue, and we apologise for the inconvenience caused.
Your comments about navigation, bulk buying, game layout, and confirmation steps have been noted. We are continuously improving the app, and feedback like yours helps us identify areas that need refinement.
The points raised about ticket selection, basket functionality, and overall user flow have been escalated to our product team for review as part of the next update cycle.
We truly value your input and your time. Thank you for helping us improve the National Lottery experience. If you experience any further issues or have suggestions, please feel free to contact us anytime.
Phanda Pusha Play!