Inefficiency and false promises

<p>I paid R100 into the Ithuba Lottery bank account on November 11, 2016. As of now, it still has not been credited to my online account, despite numerous follow ups by email and by phone.</p> <p>Yesterday at around 5.30pm, during a call made to the customer care line, I was promised that this money would be credited to my online account, so that I could play in the Powerball draw for around R34 million. "Calls are recorded" so this can be verified.</p> <p>This morning I still don't have my R100 and I certainly don't have R34 million. If you make a promise to a customer on a recorded phone call, then for the love of South Africa, deliver.</p>