iQ
ilunkelo Q

1 reviews | Active since Mar 2015

14 Aug 2017, 16:10

Incorrect Beneficiary name

<p>Ref: 66-170982</p> <p>Its almost a month and no one has been able to assist me. I deposited to the account that i normally deposit too but was told, when i enquired why funds aint appearing, that i used an incorrect beneficiary name. To try and get ithuba to reverse the transaction has been so draining. Your call center agents are useless. They are unable to forward or enquire about my query to the relevant people. Please assist. </p> <p>One other thing, please update on your site as to the correct reference to use with Standard bank as their system doesnt approve of the 10digit cellphone number, what must happen now</p> <p> </p>

0
Replies (2)
Ithuba Lottery
Ithuba Lottery's reply14 Aug 2017, 16:44
Official

Good day

Thank you for contacting ITHUBA.

Please be advised that this matter has been escalated to the relevant department and feedback will be provided shortly.

Our sincerest apology for the inconvenience caused.

Regards

Customer Relations Team

Best regards,

iQ
ilunkelo Q's update24 Aug 2017, 13:30
Reviewer Update
Still no one has helped me...