EG
Ernst G

1 reviews | Active since Mar 2017

28 Mar 2017, 08:59

Incorrect Bank account Number On Standard Bank E wallet

<p>I have loaded the Ewallet as a benificiary on my Standard bank online banking. The only National Lottery Ewalet available as a company on mStandard Banks Bussiness index. It turns out that the account number registered on that account at Standard Bank is the wrong one. It took The Ithuba guys almost 2 months to credit my ewallet after complaining with their call centre. This morning I had to pay money into my ewallet again and recreated the beneficiary again thinking they have fixed the account. Low and behold you can only see the account nmber once you have made the payment. Turns out that the account number registered is still the wrong one at Standard bank. So I gues it will take them another 2 months to credit my ewallet after I sent them an email with the deposit slip. I am realy getting annoid as their customer care number that they have posted on the site is also incorrect. Its like they dont want to know that they have *****ed up on their banking accounts.</p>

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Replies (1)
Ithuba Lottery
Ithuba Lottery's reply28 Mar 2017, 09:37
Official

Good day

Thank you for contacting ITHUBA.

Please be advised that this matter has been escalated to the relevant department and feedback will be provided shortly.

Our sincerest apology for the inconvenience caused.

Regards

Customer Relations Team