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<p>Four weeks ago in the beginning of November 2016 by mobile number changed. I contacted the Ithuba Lottery call centre to advise them that my mobile number has changed as one needs a mobile number to use the online lottery service.</p> <p>I waited and waited and received no confirmation of change in number. So I phoned them again and again they said they will send it to the relevant department to change it. Zweli has been trying hard to assit however my query kept being sent to another department to sort out. Eventually I called AGAIN only to find out that yes they DID change my number but it was INCORRECT. </p> <p>So I sent an email via the website. Stipulating my old number in writing and my new number. I gave it a few days. Still NO CORRECTION MADE. So I phoned AGAIN. I asked several times to speak to the manager. They REFUSED to let me speak to the manager and refused to contact me back. ALL I NEED IS MY NUMBER TO CHANGE. Why is this so difficult? </p> <p>The service is shocking, they do not follow up with queires and do not CARE at all. I wil NEVER recommend Ithuba online to anybody. Their IT system is obvioulsy inferior as surely when you put in an 11 digit number as a phone number it should report back an ERROR. </p> <p>I personnally have the opinion that your personal information is probably not SAFE at all at Ithuba. </p> <p>I have requested in an email that they pay me out my very small balance left and close my online account. Guess what? NO ANSWER and NO RESPONSE to my request. So do I go as far as to open a case of theft? Would like to know what I am supposed to do to get this sorted out. Just Terrible service!</p> <p> </p>