INCOMPETENCE AT ITS BEST

<p>It appears that I am way back in the queue of many irritaed customers who have topped up their wallets online and now have to go through heaven alone knows what to get their money allocated to their accounts. I made a top up deposit on Saturday 10th Dec - for those who can't count that it 10 days ago. After 4 calls to the contact centre, 5 emails with my proof of payment, I am still waiting for some action. Clearly this organisation is about taking and not giving. Are you, Ithuba, aware that what you are doing constitutes theft from those of us that cannot get our funds allocated. Probably not based on the competence of the call centre agents, each one who reads from a different scripted text, saying the d=same thing which results in NOTHING. Come on Ithuba, do something to get your act together and get a grip on customer service. Or is that just something that is too magnificent for you to comprehend.</p>