Horrible, frustrating and the most traumatizing customer care

<p>Monday morning 6th June, i made a payment of R150 using EFT, the payment never reflected. i then sent an email with proof of payment, as i saw it taking longer than it usually does when i use Standard Bank EFT same day. an hour later i then called, they looked for the email and i was told its forwarded to finance! Tuesday - Friday i have been calling and sending lots of emails with proof of payment still being told they will forwad to finance!!!! i have now lost over the amount i deposited because of calling and being put on hold for long in every call i made....So horrible and sickening. Improve you customer service performance and sort out my payment ASAP please</p>