GR
Gwen R
1 reviews | Active since Dec 2025
08 Dec 2025, 14:42
Help me withdraw my winnings
I have been trying to get my account sorted out as I can not withdraw from the App. Multiple phone calls and being told it's been escalated. Then told nothing has been done, now I have to email. Hours wasted on the phone.
Helpful (0)
Replies (5)0
Replies (5)GR
Gwen R's updateReviewer Update
09 Dec 2025, 11:24I finally was contacted and we were able to withdr
GR
Gwen R's update09 Dec 2025, 11:24
Reviewer Update
I finally was contacted and we were able to withdr
GR
Gwen R's updateReviewer Update
09 Dec 2025, 11:26I was finally contacted and we were able to do the process of getting my amount to withdraw into pending withdrawal. I know see that it has credited my Lottery app and I can no longer try to draw again. This is surely ridiculous. I want my money please.
GR
Gwen R's update09 Dec 2025, 11:26
Reviewer Update
I was finally contacted and we were able to do the process of getting my amount to withdraw into pending withdrawal. I know see that it has credited my Lottery app and I can no longer try to draw again. This is surely ridiculous. I want my money please.
Ithuba Lottery's replyOfficial
09 Dec 2025, 11:43 Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration you experienced while trying to complete your withdrawal.
We have since contacted you directly and are pleased to confirm that your withdrawal has now been successfully processed. Our team has guided you through the necessary steps and ensured your account is fully sorted out.
We acknowledge that the repeated calls, escalations, and delays were not aligned with the standard of service we aim to provide. We are addressing this internally to ensure a smoother, more efficient resolution process for our players going forward.
Should you need any further assistance, please do not hesitate to contact us. We are here to help and appreciate your patience throughout this process.
Thank you for your continued support of the National Lottery.
Phanda Pusha Play!
We have since contacted you directly and are pleased to confirm that your withdrawal has now been successfully processed. Our team has guided you through the necessary steps and ensured your account is fully sorted out.
We acknowledge that the repeated calls, escalations, and delays were not aligned with the standard of service we aim to provide. We are addressing this internally to ensure a smoother, more efficient resolution process for our players going forward.
Should you need any further assistance, please do not hesitate to contact us. We are here to help and appreciate your patience throughout this process.
Thank you for your continued support of the National Lottery.
Phanda Pusha Play!
Ithuba Lottery's reply09 Dec 2025, 11:43
Official
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration you experienced while trying to complete your withdrawal.
We have since contacted you directly and are pleased to confirm that your withdrawal has now been successfully processed. Our team has guided you through the necessary steps and ensured your account is fully sorted out.
We acknowledge that the repeated calls, escalations, and delays were not aligned with the standard of service we aim to provide. We are addressing this internally to ensure a smoother, more efficient resolution process for our players going forward.
Should you need any further assistance, please do not hesitate to contact us. We are here to help and appreciate your patience throughout this process.
Thank you for your continued support of the National Lottery.
Phanda Pusha Play!
We have since contacted you directly and are pleased to confirm that your withdrawal has now been successfully processed. Our team has guided you through the necessary steps and ensured your account is fully sorted out.
We acknowledge that the repeated calls, escalations, and delays were not aligned with the standard of service we aim to provide. We are addressing this internally to ensure a smoother, more efficient resolution process for our players going forward.
Should you need any further assistance, please do not hesitate to contact us. We are here to help and appreciate your patience throughout this process.
Thank you for your continued support of the National Lottery.
Phanda Pusha Play!
GR
Gwen R's updateReviewer Update
09 Dec 2025, 12:07No your team did not get hold of me I had to phone Ezekiel as I still cannot withdraw my money. He is not sure what is happening either. This issue is not resolved.
GR
Gwen R's update09 Dec 2025, 12:07
Reviewer Update
No your team did not get hold of me I had to phone Ezekiel as I still cannot withdraw my money. He is not sure what is happening either. This issue is not resolved.
Ithuba Lottery's replyOfficial
11 Dec 2025, 15:37 Thank you for bringing your experience to our attention.
I am pleased to confirm that your matter has now been fully resolved. Our team have confirmed that they contacted you and assisted with completing your withdrawal, and everything is successfully processed.
We sincerely apologies for the frustration caused by the delays, repeated escalations, and the time you spent trying to resolve this issue. This is not the experience we aim to provide, and your feedback has been shared with the relevant teams to ensure we improve our processes.
If you have any further questions or need additional assistance in the future, please feel free to contact us directly — we are here to help.
Thank you for your patience, and for being a valued National Lottery player.
Phanda Pusha Play!
I am pleased to confirm that your matter has now been fully resolved. Our team have confirmed that they contacted you and assisted with completing your withdrawal, and everything is successfully processed.
We sincerely apologies for the frustration caused by the delays, repeated escalations, and the time you spent trying to resolve this issue. This is not the experience we aim to provide, and your feedback has been shared with the relevant teams to ensure we improve our processes.
If you have any further questions or need additional assistance in the future, please feel free to contact us directly — we are here to help.
Thank you for your patience, and for being a valued National Lottery player.
Phanda Pusha Play!
Ithuba Lottery's reply11 Dec 2025, 15:37
Official
Thank you for bringing your experience to our attention.
I am pleased to confirm that your matter has now been fully resolved. Our team have confirmed that they contacted you and assisted with completing your withdrawal, and everything is successfully processed.
We sincerely apologies for the frustration caused by the delays, repeated escalations, and the time you spent trying to resolve this issue. This is not the experience we aim to provide, and your feedback has been shared with the relevant teams to ensure we improve our processes.
If you have any further questions or need additional assistance in the future, please feel free to contact us directly — we are here to help.
Thank you for your patience, and for being a valued National Lottery player.
Phanda Pusha Play!
I am pleased to confirm that your matter has now been fully resolved. Our team have confirmed that they contacted you and assisted with completing your withdrawal, and everything is successfully processed.
We sincerely apologies for the frustration caused by the delays, repeated escalations, and the time you spent trying to resolve this issue. This is not the experience we aim to provide, and your feedback has been shared with the relevant teams to ensure we improve our processes.
If you have any further questions or need additional assistance in the future, please feel free to contact us directly — we are here to help.
Thank you for your patience, and for being a valued National Lottery player.
Phanda Pusha Play!