NG
Nonkululeko G

1 reviews | Active since Aug 2019

08 Aug 2019, 10:57

Have not received any sms for widrawal of my winnings

made a withdrawal from my wallet this morning and I still have not received any SMS from Ithuba and Standard Bank as promised. Username: ********** 102Amount: R350-00 Please assist as a matter of urgency.

0
Replies (3)
NG
Nonkululeko G's update08 Aug 2019, 10:58
Reviewer Update
I need the miney urgently plz respond. This is not fair
Ithuba Lottery
Ithuba Lottery's reply08 Aug 2019, 11:27
Official
Good day Ms Gama,

Please accept my sincerest apologies for the frustration that we have caused. I will personally undertake to get this resolved as soon as possible.

I will be sending an email to you shortly and I hope we can find a swift resolution to your query.

Kind Regards,

Beatrice Tsitsing
Ithuba Lottery
Ithuba Lottery's reply08 Aug 2019, 11:55
Official
Good day Ms Gama,

As discussed telephonically, seeing that your withdrawal request was initiated today payment processing may take up to 2-3 working days from receipt of request.

For ease of reference please refer to our website terms and conditions.

Regards

Beatrice Tsitsing