OS
Ofentse S
1 reviews | Active since Mar 2018
10 Jan 2020, 06:48
Funds not reflecting in wallet
I recharged my Ithuba wallet with EFT as I always do and used my cellphone number as reference on the 6th of January and no funds were allocated into my wallet, I called the call center and they advised me to email prove of payment to *** which I did on the 8th of Jan and no one rep**** no funds in my wallet I called again and they still said I need to send my proof of payment to the same email address....
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Ithuba Lottery's replyOfficial
21 Jan 2020, 19:48Good day Ofentse Sacha
Thank you for taking the time to communicate to us regarding your complaint. We have every desire to address your needs and provide the best solution available to resolve your complaint as soon as possible.
Please forward the following the proof of payment to *** in order to initiate an investigation.
Your proof of payment should contain the following:-Bank account number deposited into-Date of deposit-Amount deposited-Reference used
Regards
Beatrice Tsitsing
Thank you for taking the time to communicate to us regarding your complaint. We have every desire to address your needs and provide the best solution available to resolve your complaint as soon as possible.
Please forward the following the proof of payment to *** in order to initiate an investigation.
Your proof of payment should contain the following:-Bank account number deposited into-Date of deposit-Amount deposited-Reference used
Regards
Beatrice Tsitsing
Ithuba Lottery's reply21 Jan 2020, 19:48
Official
Good day Ofentse Sacha
Thank you for taking the time to communicate to us regarding your complaint. We have every desire to address your needs and provide the best solution available to resolve your complaint as soon as possible.
Please forward the following the proof of payment to *** in order to initiate an investigation.
Your proof of payment should contain the following:-Bank account number deposited into-Date of deposit-Amount deposited-Reference used
Regards
Beatrice Tsitsing
Thank you for taking the time to communicate to us regarding your complaint. We have every desire to address your needs and provide the best solution available to resolve your complaint as soon as possible.
Please forward the following the proof of payment to *** in order to initiate an investigation.
Your proof of payment should contain the following:-Bank account number deposited into-Date of deposit-Amount deposited-Reference used
Regards
Beatrice Tsitsing