CB
Carl B
1 reviews | Active since Jun 2012
19 Nov 2019, 06:48
Funds not reflecting in online wallet
I made a deposit on the 18th Nov 2019 and it is yet to reflect in my online wallet - Normally takes a few minutes to reflect - this is not the first time. Have sent through proof of deposit to Beatrice but no response from her either.
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Replies (2)0
Replies (2)
Ithuba Lottery's replyOfficial
19 Nov 2019, 09:17Good day Carl Barnardo
Thank you for taking the time to communicate to us regarding your complaint.
Kindly note that the last proof of payment received from you was dated 21 October 2019 which was escalated to the Finance department for resolution.
May you please forward the proof of deposit dated 19 November 2019 in order for your funds to be manually allocated into your wallet account.
Regards
Beatrice Tsitsing
Thank you for taking the time to communicate to us regarding your complaint.
Kindly note that the last proof of payment received from you was dated 21 October 2019 which was escalated to the Finance department for resolution.
May you please forward the proof of deposit dated 19 November 2019 in order for your funds to be manually allocated into your wallet account.
Regards
Beatrice Tsitsing
Ithuba Lottery's reply19 Nov 2019, 09:17
Official
Good day Carl Barnardo
Thank you for taking the time to communicate to us regarding your complaint.
Kindly note that the last proof of payment received from you was dated 21 October 2019 which was escalated to the Finance department for resolution.
May you please forward the proof of deposit dated 19 November 2019 in order for your funds to be manually allocated into your wallet account.
Regards
Beatrice Tsitsing
Thank you for taking the time to communicate to us regarding your complaint.
Kindly note that the last proof of payment received from you was dated 21 October 2019 which was escalated to the Finance department for resolution.
May you please forward the proof of deposit dated 19 November 2019 in order for your funds to be manually allocated into your wallet account.
Regards
Beatrice Tsitsing
CB
Carl B's updateReviewer Update
19 Nov 2019, 09:59Hi Beatrice - thank you for the reply - I have sent you the proof of deposit and have received the funds in my online wallet. Thank you
CB
Carl B's update19 Nov 2019, 09:59
Reviewer Update
Hi Beatrice - thank you for the reply - I have sent you the proof of deposit and have received the funds in my online wallet. Thank you