ML
Marinda L
1 reviews | Active since May 2016
17 May 2016, 07:02
Funds not reflecting after more than 3 weeks
<p>On 25 April 2016 i made a deposit of R300 into my newly created online account. To date my balance still show R0 although the R300 is out of my bank account. The website is misleading as it indicates a absa to absa transfer would reflect within 24 hours. However after phoning the call centre the lady told me it normally takes weeks and there is nothing i can do about it. I have also emailed multiple times and the email is read but never rep**** on. This is very bad service and which there is a place on the National Lottery site where we can warn other potential customers of this so that they need not be dissapointed as well.</p>
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Replies (1)Ithuba Lottery's replyOfficial
17 May 2016, 07:33Good day
Thank you for contacting ITHUBA.
Please be advised that this matter has been escalated to the relevant department and feedback will be provided shortly.
Our sincerest apology for the inconvenience caused.
Regards
Customer Relations Team
Ithuba Lottery's reply17 May 2016, 07:33
Official
Good day
Thank you for contacting ITHUBA.
Please be advised that this matter has been escalated to the relevant department and feedback will be provided shortly.
Our sincerest apology for the inconvenience caused.
Regards
Customer Relations Team
