SM
Sello M
1 reviews | Active since Jun 2014
08 Mar 2024, 19:50
Funds not reflecting
This is happening for the second time. I used my Nedbank account to load funds into my Ithuba account. Funds went through but my lottery account was not credited. I emailed got response and did as requested. I was asked to send proof of payment, cell number and Identity number. I did all of that three times and still the issue was not resolved. The very same thing happened to me in July 2021.
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Ithuba Lottery's replyOfficial
11 Mar 2024, 12:20Good day Sello
Thank you so much for your interest in the National Lottery. Your deposit was allocated manually after you sent us the information required, on the 9th in the morning..
The reason for not automatically allocating the deposit into your e-wallet is that you did not use your mobile number as a reference.
When your banks sends us the paymenet instruction, and like in your case: the reference was 'Lotto', there is no way any electronic system can allocate the deposit.
In future, please assist us in using the correct reference number when depositing funds.
Thank you so much for your interest in the National Lottery. Your deposit was allocated manually after you sent us the information required, on the 9th in the morning..
The reason for not automatically allocating the deposit into your e-wallet is that you did not use your mobile number as a reference.
When your banks sends us the paymenet instruction, and like in your case: the reference was 'Lotto', there is no way any electronic system can allocate the deposit.
In future, please assist us in using the correct reference number when depositing funds.
Ithuba Lottery's reply11 Mar 2024, 12:20
Official
Good day Sello
Thank you so much for your interest in the National Lottery. Your deposit was allocated manually after you sent us the information required, on the 9th in the morning..
The reason for not automatically allocating the deposit into your e-wallet is that you did not use your mobile number as a reference.
When your banks sends us the paymenet instruction, and like in your case: the reference was 'Lotto', there is no way any electronic system can allocate the deposit.
In future, please assist us in using the correct reference number when depositing funds.
Thank you so much for your interest in the National Lottery. Your deposit was allocated manually after you sent us the information required, on the 9th in the morning..
The reason for not automatically allocating the deposit into your e-wallet is that you did not use your mobile number as a reference.
When your banks sends us the paymenet instruction, and like in your case: the reference was 'Lotto', there is no way any electronic system can allocate the deposit.
In future, please assist us in using the correct reference number when depositing funds.