TO
Terry O
1 reviews | Active since Feb 2013
27 Nov 2018, 10:52
Funds not credited to my account
On 6 November I phoned and emailed ********** and ********** re two deposits made to account ********** 398 R100 on 13/10 and R150 on 24/10 on their website.. Also sent proof of payment. To date the account has still not been credited. Sent further emails on 6 Nov and 22 November. Where are my funds??
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Ithuba Lottery's replyOfficial
01 Dec 2018, 09:43Dear Valued National Lottery Player
Please be advised that your complaint has been escalated to the relevant department who will make contact with you shortly.
Our sincere apologies for the inconvenience caused,and again we highly appreciate your feedback as it will assist us to become better at what we do.
Regards,
Customer Relations Team
Please be advised that your complaint has been escalated to the relevant department who will make contact with you shortly.
Our sincere apologies for the inconvenience caused,and again we highly appreciate your feedback as it will assist us to become better at what we do.
Regards,
Customer Relations Team
Ithuba Lottery's reply01 Dec 2018, 09:43
Official
Dear Valued National Lottery Player
Please be advised that your complaint has been escalated to the relevant department who will make contact with you shortly.
Our sincere apologies for the inconvenience caused,and again we highly appreciate your feedback as it will assist us to become better at what we do.
Regards,
Customer Relations Team
Please be advised that your complaint has been escalated to the relevant department who will make contact with you shortly.
Our sincere apologies for the inconvenience caused,and again we highly appreciate your feedback as it will assist us to become better at what we do.
Regards,
Customer Relations Team