Funds not allocated
On the 2nd of November 2017 I did a wallet transfer to Ithuba. Instead of using my cell phone number as a reference I used my name. I immediately realized the error and sent an email with a proof of payment so that the funds can be allocated into my account. Came the 3rd I had not received any feedback. I then decided to call the call centre and spoke to an agent by the name of Linda who promised log a call for me so that the funds can be allocated into my account. Till today (09/11/2017) my funds are not allocated.
Dear Valued National Lottery Player
Thank you for ccontacting ITHUBA.
Please be advised that your complaint has been escalated to the relevant department who will make contact with you shortly.
Our sincere apologies for the inconvenience caused,and again we highly appreciate your feedback as it will assist us to become better at what we do.
Regards,
Customer Relations Team
Dear Valued National Lottery Player
Thank you for ccontacting ITHUBA.
Please be advised that your complaint has been escalated to the relevant department who will make contact with you shortly.
Our sincere apologies for the inconvenience caused,and again we highly appreciate your feedback as it will assist us to become better at what we do.
Regards,
Customer Relations Team