DM
Dony M
1 reviews | Active since Oct 2011
14 Dec 2017, 16:35
Funds Allocation
O the 11-08-2017, I deposited money into my Account using Reference N*******. only to find that the reference has been changed to ****** without the N. I have been in communication with Customer Relations Team, they have been asking questions which went as far as me having to send them my bank statement to prove that the money was indeed transferred, after submitting to all request, they just went silent. Please resolve this issue.
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Ithuba Lottery's replyOfficial
14 Dec 2017, 16:41Dear Valued National Lottery Player
Thank you for contacting ITHUBA.
Please be advised that your complaint has been escalated to the relevant department who will make contact with you shortly.
Our sincere apologies for the inconvenience caused,and again we highly appreciate your feedback as it will assist us to become better at what we do.
Regards,
Customer Relations Team
Best regards,
Ithuba Lottery's reply14 Dec 2017, 16:41
Official
Dear Valued National Lottery Player
Thank you for contacting ITHUBA.
Please be advised that your complaint has been escalated to the relevant department who will make contact with you shortly.
Our sincere apologies for the inconvenience caused,and again we highly appreciate your feedback as it will assist us to become better at what we do.
Regards,
Customer Relations Team
Best regards,