RM
Rebecca M
1 reviews | Active since Mar 2018
05 May 2026, 17:55
Frustrated Customer
I'm trying to reset my password and I've never felt so frustrated. Following all the required prompts and entering a new password, all I've been getting is an error message that says "Sequence contains no elements" and that is where it ends. It doesn't matter if you try a different new password. the results are the same. I need access to my account and re-registering is just not an option. I tried calling their call center, I waited on hold for 15 minutes twice then the call just gets dropped without speaking to anyone. This is ridiculous !!
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Ithuba Lottery's replyOfficial
07 May 2026, 08:05Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and inconvenience you experienced while trying to reset your password and access your account. We understand how upsetting it can be when the process does not work as expected, especially when you are unable to get immediate assistance through the call centre.
Please note that one of our team members has since contacted you directly, and we are pleased to confirm that you were able to successfully reset your password and log in to your account.
We appreciate your patience while this was being resolved. Your feedback regarding the error message and call centre experience has been noted and will be shared with the relevant teams for review, as we are committed to improving the customer experience and ensuring that players receive the support they need.
Should you experience any further issues, please do not hesitate to contact us on ***or via our official support channels.
Phanda Push Play!
We sincerely apologise for the frustration and inconvenience you experienced while trying to reset your password and access your account. We understand how upsetting it can be when the process does not work as expected, especially when you are unable to get immediate assistance through the call centre.
Please note that one of our team members has since contacted you directly, and we are pleased to confirm that you were able to successfully reset your password and log in to your account.
We appreciate your patience while this was being resolved. Your feedback regarding the error message and call centre experience has been noted and will be shared with the relevant teams for review, as we are committed to improving the customer experience and ensuring that players receive the support they need.
Should you experience any further issues, please do not hesitate to contact us on ***or via our official support channels.
Phanda Push Play!
Ithuba Lottery's reply07 May 2026, 08:05
Official
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and inconvenience you experienced while trying to reset your password and access your account. We understand how upsetting it can be when the process does not work as expected, especially when you are unable to get immediate assistance through the call centre.
Please note that one of our team members has since contacted you directly, and we are pleased to confirm that you were able to successfully reset your password and log in to your account.
We appreciate your patience while this was being resolved. Your feedback regarding the error message and call centre experience has been noted and will be shared with the relevant teams for review, as we are committed to improving the customer experience and ensuring that players receive the support they need.
Should you experience any further issues, please do not hesitate to contact us on ***or via our official support channels.
Phanda Push Play!
We sincerely apologise for the frustration and inconvenience you experienced while trying to reset your password and access your account. We understand how upsetting it can be when the process does not work as expected, especially when you are unable to get immediate assistance through the call centre.
Please note that one of our team members has since contacted you directly, and we are pleased to confirm that you were able to successfully reset your password and log in to your account.
We appreciate your patience while this was being resolved. Your feedback regarding the error message and call centre experience has been noted and will be shared with the relevant teams for review, as we are committed to improving the customer experience and ensuring that players receive the support they need.
Should you experience any further issues, please do not hesitate to contact us on ***or via our official support channels.
Phanda Push Play!