Finally some customer/retailer care

I have been having a problem as many retailers in dealing with the new National Lottery (Ithuba Holdings) specifically with the call center when logging calls etc. Not one of my 4 reference numbers have materialized into any tangible action from Ithuba despite their call center agents assuring me that it would. The worst part of that ordeal was the fact that I have been met with mild disdain and cold responses from the agents. Most recently I spoke to a guy who, when I told him I can't print slips due to no stationary told me to \turn the machine off then sir"that made me lose faith Ithuba"