1 reviews | Active since Oct 2024
FAULTY WEBSITE AND APP
I have contacted this business numerous times requesting assistance with a system error (“Sequence contains no elements”) that prevents me from completing a basic function on their platform. Despite repeated follow-ups, the issue remains unresolved and no meaningful assistance has been provided.
What is even more concerning is that multiple other users are experiencing the same problem, which strongly indicates a known system-side issue. However, there has been no ownership, escalation, or communication from the company to address or resolve it.
Due to the ongoing lack of support and failure to resolve a critical issue, I have now reported the matter to the National Lotteries Commission (NLC) for further investigation.
The lack of accountability and poor customer support make this service unreliable. I would caution others against relying on this business if timely and effective technical support is required.
We can confirm that you have since been assisted and are now able to log in successfully.
Regarding the error message you referenced (“Sequence contains no elements”), we acknowledge that this message has occurred intermittently for a small number of users under specific conditions. While this was not a system-wide failure, we recognize that encountering such an error can be frustrating, particularly when it affects a basic function.
We would like to clarify that your query was not ignored. Our records reflect ongoing engagement, troubleshooting, and escalation before resolution. That said, we acknowledge that our communication during this period did not meet your expectations, and for that we sincerely apologise.
We take feedback such as yours seriously. It helps us identify where our processes and communication can be improved to ensure quicker resolution and clearer updates going forward. Please be assured that platform stability, accountability, and customer support remain a priority for us.
Should you experience any further difficulties or require additional assistance, we encourage you to contact us directly so that we can assist you promptly.Thank you for bringing this matter to our attention.
Phanda Pusha Play!
We can confirm that you have since been assisted and are now able to log in successfully.
Regarding the error message you referenced (“Sequence contains no elements”), we acknowledge that this message has occurred intermittently for a small number of users under specific conditions. While this was not a system-wide failure, we recognize that encountering such an error can be frustrating, particularly when it affects a basic function.
We would like to clarify that your query was not ignored. Our records reflect ongoing engagement, troubleshooting, and escalation before resolution. That said, we acknowledge that our communication during this period did not meet your expectations, and for that we sincerely apologise.
We take feedback such as yours seriously. It helps us identify where our processes and communication can be improved to ensure quicker resolution and clearer updates going forward. Please be assured that platform stability, accountability, and customer support remain a priority for us.
Should you experience any further difficulties or require additional assistance, we encourage you to contact us directly so that we can assist you promptly.Thank you for bringing this matter to our attention.
Phanda Pusha Play!