FAULTY WEBSITE AND APP
I have been trying to login to your website for a month. It keeps saying incorrect credentials and that I must reset my password. I have been trying to reset my password since the second of December 2025 but to no avail. Either the reset OTP never comes. On the rare occasion that the OTP arrives, and I reset the password, an error message saying sequence contains no elements. What are these elements? The passwords that I create contain 16 characters containing one lower case letter, one upper case letter, one digit and one special character.
This is an extract of the e-mail I sent on the 5th of December 2025 to Ithuba Lottery and I have not received a response to date. The problem has NOT been resolved. I try every day. I have used different computers and different browsers. Nothing works.
I also tried to get the app from the Play Store. The app cannot be downloaded onto Android phones. I have tried two different models.
All I ask is for three things to happen: 1, Reply to my e-mails, 2. Fix your faulty website - it does not have a scroll bar!!! 3. Fix your app.
Following a review by our technical team, we would like to clarify that the OTP functionality is working correctly. The difficulty you are experiencing is due to the mobile number being entered without the required international dialling code.
To resolve this, you will need to re-register your online account, ensuring that your mobile number is captured in the correct format.
What you need to do next:
- Please visit our website and select Register (not “Login”).
- Complete the full re-registration process.
- When entering your mobile number, ensure it starts with +27 (for example: +27 8X *** ***X).
- Once registration is complete, you will be able to receive OTPs and log in successfully.
Our team has attempted to contact you several times to assist with this process but has not been able to reach you. Should you require assistance while re-registering, please advise a suitable day and time for our support team to contact you and we will gladly guide you through the process.
Thank you for your patience and for giving us the opportunity to clarify and resolve this matter.
Phanda Pusha Play!
Best regards,
Following a review by our technical team, we would like to clarify that the OTP functionality is working correctly. The difficulty you are experiencing is due to the mobile number being entered without the required international dialling code.
To resolve this, you will need to re-register your online account, ensuring that your mobile number is captured in the correct format.
What you need to do next:
- Please visit our website and select Register (not “Login”).
- Complete the full re-registration process.
- When entering your mobile number, ensure it starts with +27 (for example: +27 8X *** ***X).
- Once registration is complete, you will be able to receive OTPs and log in successfully.
Our team has attempted to contact you several times to assist with this process but has not been able to reach you. Should you require assistance while re-registering, please advise a suitable day and time for our support team to contact you and we will gladly guide you through the process.
Thank you for your patience and for giving us the opportunity to clarify and resolve this matter.
Phanda Pusha Play!
Best regards,