Failure to reflect payment into account

I paid funds into my lottery account on 2020/11/25 at 09H30. Now, 51 hours later it still does not reflect.

Call centre says they will populate a spreadsheet and forward to "finance". They obviously had numerous similar complaints.

This is a financial institution with what should be very tight financial controls. There is clear mismanagement and/or incompetence. If this is how they handle this issue you can imagine what happens at the higher levels.

With all the funds at their disposal surely they could solve this issue within a few minutes or hours.

My guess is their system or the bank's has been hacked. Its the only way to explain such negligence.