CR
Christo R

1 reviews | Active since May 2016

09 Mar 2017, 15:22

Electronic EFT deposits failing.

<p>Good Day </p> <p>I've made a deposit to my online Lotto account on the 1st of March 2017, it usually reflects on my Lotto profile within 24hrs, to date my deposit does not show, this has happened more than once in the past as well, Ithuba instructs users to contact their call center in such events but the call center can never assist in rectifying the deposit problem, I always have to approach Hellopeter in order to get this resolved.</p> <p> </p> <p>This is very frustrating since I cannot play when I wish to and no one from Ithuba seems to care or want to assist.</p> <p> </p> <p>Kind Regards</p> <p>Chris</p>

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Replies (1)
Ithuba Lottery
Ithuba Lottery's reply10 Mar 2017, 12:03
Official

Good day

Thank you for contacting ITHUBA.

Please be advised that this matter has been escalated to the relevant department and feedback will be provided shortly.

Our sincerest apology for the inconvenience caused.

Regards

Customer Relations Team

Best regards,