AT
Anthony T

1 reviews | Active since May 2015

06 May 2017, 06:47

EFT deposit not reflecting

<p>n 27/04/2017 o deposited R100 into my Lotto wallet. It's 06/05/2017 and this has not reflected into my account. I have sent numerous emails, but have had no reply from them. When phoning their help line they promise to resolve the problem but to date nothing has happened. If they have done this to me, how many other people's money has been taken by them and not activated. Surely you guys make enough money and I trust that you will give it back. You just need to speed up the process of getting things done and upgrade your systems to supply payment in an accurate and efficient manner</p>

0
Replies (2)
AT
Anthony T's update06 May 2017, 13:29
Reviewer Update

they fixed it. I was wrong

Ithuba Lottery
Ithuba Lottery's reply15 Mar 2019, 11:22
Official
Good day 

Thank you for your email.

Please be advised that your complaint has been escalated to the relevant department for fulfilment.

We sincerely apologize for the inconvenience caused  and highly appreciate your feedback as it will assist us to become better in what we do.
Regards
Customer Relations Team

Best regards,