CM
Charlie M
1 reviews | Active since Aug 2018
31 Mar 2025, 16:07
DISGUSTINGLY PATHETIC AND UNACCEPTABLE LIE
Last Wednesday, 26 March 2025 at 7h20 or so, Ithuba rep**** and said the R100 I had topped my account with 2 weeks ago will reflect within 1-3 business days. We are passed that mark now and still no money in sight. I find this conduct disgusting and unacceptable!!! They clearly ****. I would love a truthful response as to when my money will reflect in my account. My number is ***
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Ithuba Lottery's replyOfficial
01 Apr 2025, 08:10Thank you for reaching out and for bringing your concern to our attention.We understand how important it is for your funds to reflect promptly, and we’re sorry to hear about your frustration. Please rest assured that our team has been actively reviewing your case, and we can confirm that the matter has now been attended to. The funds should now be reflecting in your account.If you are still not seeing the balance updated, please don’t hesitate to reach out with your proof of payment and reference number so that we can assist you further without delay.We appreciate your patience and the opportunity to support you. Your experience matters to us, and we remain committed to providing a reliable and positive service.
Ithuba Lottery's reply01 Apr 2025, 08:10
Official
Thank you for reaching out and for bringing your concern to our attention.We understand how important it is for your funds to reflect promptly, and we’re sorry to hear about your frustration. Please rest assured that our team has been actively reviewing your case, and we can confirm that the matter has now been attended to. The funds should now be reflecting in your account.If you are still not seeing the balance updated, please don’t hesitate to reach out with your proof of payment and reference number so that we can assist you further without delay.We appreciate your patience and the opportunity to support you. Your experience matters to us, and we remain committed to providing a reliable and positive service.