Disappointing service

I made a immediate payment to my online Lottery account on the 27th of November. Usually it takes under 5minutes to reflect but after a couple of hours i decided to give them a call. The lady i spoke to told me the had a problem with their Absa account & i should send prove of payment & they would top up my account manually. Nothing come of it. After a couple more e-mails i got a reply yesterday (30th November) that they will sort my deposit out later that night. Yes up until now there's still nothing. Im very dissatisfied with the service im getting as I've been a loyal customer of theirs for years.