Disappointed

Item: Ithuba Lottery
Rating: 1
Author: Katlego L

I have made an online payment to the national lottery wallet on the 9th January and the funds were never updated. A day later I sent an email to enquire. I was asked to send a POP to *** which I did and it has been a complete silence from their side despite all the emails I am sending requesting feedback. Doyle, Beatrice & Mumsie were copied in the mails but no one is getting back to me. If I can't trust their service with a small amount how do I trust them with bigger amounts?

Helpful (0)

Replies (1)

Ithuba Lottery's replyOfficial

31 Jan 2020, 17:21

Dear Katlego L Thank you contacting the ITHUBA National Lottery. We have sent you an email to the email address Le***********. Please note we retrieved the proof of payment sent to ***, and we have successfully logged a case for you with the finance department. The case reference number is included in the email. Kindly note we also attempted to contact you on the cell phone number 06* *** 0568, however, we could not get ahold of you.

We sincerely apologize for the inconvenience caused,

Please feel free to contact our Player helpline on ***for further assistance.

Regards,
Mumsie Coetzee

Ithuba Lottery's reply31 Jan 2020, 17:21

Official