MH
Monique H
1 reviews | Active since Jan 2020
08 Jan 2020, 13:12
Deposits not reflecting
I have made 3 deposits since 31 December 2019 and my online balance has not been updated with the funds transferred. I have also emailed the proof of payment on 3 January 2020 to the address listed on the website. I have never had a problem in the past with my funds reflecting and due to this have stopped playing Lotto.
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Replies (1)
Ithuba Lottery's replyOfficial
21 Jan 2020, 17:38Good day Monique Hall
Thank you for taking the time to communicate to us regarding your complaint. We have every desire to address your needs and provide the best solution available to resolve your complaint as soon as possible.
Please forward the following the proof of payment to *********** in order to initiate an investigation.
Your proof of payment should contain the following:-Bank account number deposited into-Date of deposit-Amount deposited-Reference used
Regards
Beatrice Tsitsing
Thank you for taking the time to communicate to us regarding your complaint. We have every desire to address your needs and provide the best solution available to resolve your complaint as soon as possible.
Please forward the following the proof of payment to *********** in order to initiate an investigation.
Your proof of payment should contain the following:-Bank account number deposited into-Date of deposit-Amount deposited-Reference used
Regards
Beatrice Tsitsing
Ithuba Lottery's reply21 Jan 2020, 17:38
Official
Good day Monique Hall
Thank you for taking the time to communicate to us regarding your complaint. We have every desire to address your needs and provide the best solution available to resolve your complaint as soon as possible.
Please forward the following the proof of payment to *********** in order to initiate an investigation.
Your proof of payment should contain the following:-Bank account number deposited into-Date of deposit-Amount deposited-Reference used
Regards
Beatrice Tsitsing
Thank you for taking the time to communicate to us regarding your complaint. We have every desire to address your needs and provide the best solution available to resolve your complaint as soon as possible.
Please forward the following the proof of payment to *********** in order to initiate an investigation.
Your proof of payment should contain the following:-Bank account number deposited into-Date of deposit-Amount deposited-Reference used
Regards
Beatrice Tsitsing