CH
Celeste H
1 reviews | Active since Jul 2018
20 May 2020, 10:40
Deposit not reflecting
Did a transfer from a Nedbank to there Nedbank account so should reflect immediately. I have done this on numerous occasions but for some reason it did not go through this time. Contacted ithuba lottery 3 x just to have them put the phone down. Then eventually git the e mail to send proof of payment. Have had not response and still no deposit in my account. Refuse to deal with me on the phone keep telling me to send the proof which I have.
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Replies (1)
Ithuba Lottery's replyOfficial
04 Jun 2020, 07:49Good day Celeste
Thank you for taking the time to communicate to us regarding your complaint.
Kindly note that due to the National Lockdown, most of our staff have been working remotely and this way of working has impacted our turnaround times.
We as National Lottery always strives to provide the best service to all our customers and ensure all our customer complaints are resolved timeously and amicably.
I have received confirmation that your query has been resolved.
Regards
Mumsie Coetzee
Thank you for taking the time to communicate to us regarding your complaint.
Kindly note that due to the National Lockdown, most of our staff have been working remotely and this way of working has impacted our turnaround times.
We as National Lottery always strives to provide the best service to all our customers and ensure all our customer complaints are resolved timeously and amicably.
I have received confirmation that your query has been resolved.
Regards
Mumsie Coetzee
Ithuba Lottery's reply04 Jun 2020, 07:49
Official
Good day Celeste
Thank you for taking the time to communicate to us regarding your complaint.
Kindly note that due to the National Lockdown, most of our staff have been working remotely and this way of working has impacted our turnaround times.
We as National Lottery always strives to provide the best service to all our customers and ensure all our customer complaints are resolved timeously and amicably.
I have received confirmation that your query has been resolved.
Regards
Mumsie Coetzee
Thank you for taking the time to communicate to us regarding your complaint.
Kindly note that due to the National Lockdown, most of our staff have been working remotely and this way of working has impacted our turnaround times.
We as National Lottery always strives to provide the best service to all our customers and ensure all our customer complaints are resolved timeously and amicably.
I have received confirmation that your query has been resolved.
Regards
Mumsie Coetzee