NH
Nadia H
1 reviews | Active since Jan 2017
24 Apr 2019, 20:01
Deposit not reflecting
I have read many reviews about the Ithuba mobile app. I have seen many MANY complaints about deposits not reflecting in their wallet, until it just happened to me today. I deposited R100, checked my bank account and the R100 was debited. The contact form is absolutely USELESS as they do not contact you back. And I noticed that ALL responses to complaints are generic. I do not want a generic response, I want my money back and for what its worth, Ithuba lottery should be shut down completely!
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Ithuba Lottery's replyOfficial
25 Apr 2019, 08:54Dear Valued National Lottery Player
Please be advised that your complaint has been escalated to the relevant department who will make contact with you shortly.
Our sincere apologies for the inconvenience caused,and again we highly appreciate your feedback as it will assist us to become better at what we do.
Regards,
Customer Relations Team
Please be advised that your complaint has been escalated to the relevant department who will make contact with you shortly.
Our sincere apologies for the inconvenience caused,and again we highly appreciate your feedback as it will assist us to become better at what we do.
Regards,
Customer Relations Team
Best regards,
Ithuba Lottery's reply25 Apr 2019, 08:54
Official
Dear Valued National Lottery Player
Please be advised that your complaint has been escalated to the relevant department who will make contact with you shortly.
Our sincere apologies for the inconvenience caused,and again we highly appreciate your feedback as it will assist us to become better at what we do.
Regards,
Customer Relations Team
Please be advised that your complaint has been escalated to the relevant department who will make contact with you shortly.
Our sincere apologies for the inconvenience caused,and again we highly appreciate your feedback as it will assist us to become better at what we do.
Regards,
Customer Relations Team
Best regards,