Deposit

I made a Instant payment on the Ithuba Lottery online app last night the 20th April it's the 21st of April still no payment on the app I phone 3 time I Email how many time they told me I need to send proof of payment which I did how many time now they telling me via Email there is no account details where the money went I to but in the proof of payment it says Ithuba Lottery E-Wallet FNB Merchant but no Account number of Lottery I did the payment from their online app