MN
Mxolisi N
1 reviews | Active since Dec 2013
12 Aug 2020, 14:59
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For two weeks i have been waiting for an escalated case to be resolved. Vumani Xulu continues to provide me with the same feedback. All i need is voucher number and pin. That cant take two weeks to generate. Is the issue with Ithuba or Standard Bank?
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Replies (2)
Ithuba Lottery's replyOfficial
12 Aug 2020, 15:25Good Day Mxolisi, we acknowledge receipt of your complaint. We have new feedback on your query which will be shared with you via your email address. Thank you for your patience and apologies for the delay.
Ithuba Lottery's reply12 Aug 2020, 15:25
Official
Good Day Mxolisi, we acknowledge receipt of your complaint. We have new feedback on your query which will be shared with you via your email address. Thank you for your patience and apologies for the delay.
MN
Mxolisi N's updateReviewer Update
12 Aug 2020, 20:11I received the below email on the 29th of July 2020. Today i am again informed that i will have to wait for another 72 days. What nonsense is this?
Dear Mxolisi,
Thank you for your email.Please note that you will receive the Pin and the Voucher within 72 working hours (3 working days & Standard Bank) from requesting the cash out. Please feel free to contact the Player helpline on *** should you require any further assistance. Our team are available Monday to Saturday 6am to 11pm, or Sundays from 6am to 9pm.
RegardsCustomer Relations Team.
DisclaimerThe information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be ********.
This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more Click Here.
Dear Mxolisi,
Thank you for your email.Please note that you will receive the Pin and the Voucher within 72 working hours (3 working days & Standard Bank) from requesting the cash out. Please feel free to contact the Player helpline on *** should you require any further assistance. Our team are available Monday to Saturday 6am to 11pm, or Sundays from 6am to 9pm.
RegardsCustomer Relations Team.
DisclaimerThe information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be ********.
This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more Click Here.
MN
Mxolisi N's update12 Aug 2020, 20:11
Reviewer Update
I received the below email on the 29th of July 2020. Today i am again informed that i will have to wait for another 72 days. What nonsense is this?
Dear Mxolisi,
Thank you for your email.Please note that you will receive the Pin and the Voucher within 72 working hours (3 working days & Standard Bank) from requesting the cash out. Please feel free to contact the Player helpline on *** should you require any further assistance. Our team are available Monday to Saturday 6am to 11pm, or Sundays from 6am to 9pm.
RegardsCustomer Relations Team.
DisclaimerThe information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be ********.
This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more Click Here.
Dear Mxolisi,
Thank you for your email.Please note that you will receive the Pin and the Voucher within 72 working hours (3 working days & Standard Bank) from requesting the cash out. Please feel free to contact the Player helpline on *** should you require any further assistance. Our team are available Monday to Saturday 6am to 11pm, or Sundays from 6am to 9pm.
RegardsCustomer Relations Team.
DisclaimerThe information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be ********.
This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more Click Here.