*****ed game

Hi I recently asked my wife to register to play lotto online & avoid queues she said let's do that. anyway Sat last she won small amount of money. she asked me to withdraw some of it and leave some to play. I did that knowing it talks 3 working days. today is the 4th day nothing yet. now she say for a small amount of money you must wait for so long if i played at a retailer i get instant cash ... supposedly i win big then u must wait maybe 3 working years. now she says she will finish her balance in the app wallet and go back to retailers because ithuba charge for bank transfer from your funds in your wallet. I think this is plain down pathetic service from them my bank charge R1.50 for transfer and their bank charge an arm & a leg. that is very suspicious activity from ithuba my personal opinion is this game is *****ed & *******ed like all *******ion in south africa