JM
Jacob M
1 reviews | Active since Feb 2010
11 Apr 2019, 14:20
Credit card payment transactions not reflecting in my wallet
I loaded my Wallet using my credit card but the funds are not reflecting in my Wallet although my account has been debited;
I use the National Lottery app on my phone and one can load funds using credit card.
My cell number and username are ********** 742
Date of transactions: 26th March 2019 Two amounts of R150-00 each Reference numbers for both: U*L*ITHUBA LOT BB9085 SANDT
Please assist or load the funds into my lottery account.
Regards
Helpful (0)
Replies (2)0
Replies (2)
Ithuba Lottery's replyOfficial
11 Apr 2019, 15:06Dear Valued National Lottery Player
Please be advised that your complaint has been escalated to the relevant department who will make contact with you shortly.
Our sincere apologies for the inconvenience caused,and again we highly appreciate your feedback as it will assist us to become better at what we do.
Regards,
Customer Relations Team
Please be advised that your complaint has been escalated to the relevant department who will make contact with you shortly.
Our sincere apologies for the inconvenience caused,and again we highly appreciate your feedback as it will assist us to become better at what we do.
Regards,
Customer Relations Team
Ithuba Lottery's reply11 Apr 2019, 15:06
Official
Dear Valued National Lottery Player
Please be advised that your complaint has been escalated to the relevant department who will make contact with you shortly.
Our sincere apologies for the inconvenience caused,and again we highly appreciate your feedback as it will assist us to become better at what we do.
Regards,
Customer Relations Team
Please be advised that your complaint has been escalated to the relevant department who will make contact with you shortly.
Our sincere apologies for the inconvenience caused,and again we highly appreciate your feedback as it will assist us to become better at what we do.
Regards,
Customer Relations Team
JM
Jacob M's updateReviewer Update
12 Apr 2019, 13:31The matter was resolved using Hellopeter. Why can't the helpdesk assist her and then?
JM
Jacob M's update12 Apr 2019, 13:31
Reviewer Update
The matter was resolved using Hellopeter. Why can't the helpdesk assist her and then?