LM
Lebo M
1 reviews | Active since Apr 2017
01 Oct 2025, 04:11
Could this game truly be rigged as accused?? Are we being ****med?
When is Ithuba responding to email requesting a detailed explanation of how I won a "non existent R13" I wrote an email asking how this was possible???? I need to know how this happened especially since there has been stories of the lottery being rigged trending online.
Why is nobody available to answer these questions? Worse since I sent all the evidence too!!! Is this how you operate? You call center agent confirmed that it might a "technical" issue and sent me an email address to address this with! No reply this far!!! HOW many more "technical issues" have occurred? Are we throwing our monies into peoples pockets in the name of "one day is one day" I need answers!!!!
I have evidence of this!!!!
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Ithuba Lottery's replyOfficial
01 Oct 2025, 09:30Thank you for contacting us and for sharing your concerns. We understand how frustrating it must have been to experience confusion around your ticket validation and to feel that your query has not been addressed promptly. Please accept our sincere apologies for the delay in responding to your query and for any distress this has caused.
Firstly, we want to assure you that the National Lottery, operated by ITHUBA, is run under strict regulatory oversight and independent auditing. The integrity of our games is central to our operations. Every draw is conducted using a certified Random Number Generator (RNG), witnessed by independent auditors and regulators, and cannot be influenced by ITHUBA, its employees, or retailers. The National Lottery cannot be “rigged,” and we take allegations of such matters very seriously.
With regard to your concern about a “non-existent R13” prize:
- This may have been the result of a display or technical error, which we regret.
- While technical glitches are rare, when they occur, the official prize structure and results — as published on the National Lottery website and independently audited — remain the only valid source of prize outcomes.
- No funds are withheld or diverted; all valid prizes are paid strictly according to the published prize tables.
To resolve your matter, we kindly request the following so that our technical and customer services team can investigate fully :
Clear scanned copies or photographs of your ticket(s).
Clear scanned copies or photographs of your ticket(s).
- Any screenshots or evidence of the R13 display you referred to.
- Details of when and where you attempted to validate your ticket.
Please send this information to *** with the subject line “Prize Validation Query – [Your Name]”. Our team will prioritize your case and provide you with a formal, detailed written response within 5 working days of receiving the supporting documentation.
We are also reviewing the handling of your original query to ensure future complaints receive quicker responses.
Thank you for raising this with us. We remain committed to transparency, fairness, and ensuring every valid winner receives their rightful prize.
Ithuba Lottery's reply01 Oct 2025, 09:30
Official
Thank you for contacting us and for sharing your concerns. We understand how frustrating it must have been to experience confusion around your ticket validation and to feel that your query has not been addressed promptly. Please accept our sincere apologies for the delay in responding to your query and for any distress this has caused.
Firstly, we want to assure you that the National Lottery, operated by ITHUBA, is run under strict regulatory oversight and independent auditing. The integrity of our games is central to our operations. Every draw is conducted using a certified Random Number Generator (RNG), witnessed by independent auditors and regulators, and cannot be influenced by ITHUBA, its employees, or retailers. The National Lottery cannot be “rigged,” and we take allegations of such matters very seriously.
With regard to your concern about a “non-existent R13” prize:
- This may have been the result of a display or technical error, which we regret.
- While technical glitches are rare, when they occur, the official prize structure and results — as published on the National Lottery website and independently audited — remain the only valid source of prize outcomes.
- No funds are withheld or diverted; all valid prizes are paid strictly according to the published prize tables.
To resolve your matter, we kindly request the following so that our technical and customer services team can investigate fully :
Clear scanned copies or photographs of your ticket(s).
Clear scanned copies or photographs of your ticket(s).
- Any screenshots or evidence of the R13 display you referred to.
- Details of when and where you attempted to validate your ticket.
Please send this information to *** with the subject line “Prize Validation Query – [Your Name]”. Our team will prioritize your case and provide you with a formal, detailed written response within 5 working days of receiving the supporting documentation.
We are also reviewing the handling of your original query to ensure future complaints receive quicker responses.
Thank you for raising this with us. We remain committed to transparency, fairness, and ensuring every valid winner receives their rightful prize.