KM
Katleho M
1 reviews | Active since May 2025
13 May 2025, 22:13
Completely pathetic.
There's literally complaints from 2023 from people complaining about their verification but it's 2025 and it still sucks the same way. Have just created a profile on here just to vent, because even emailing them has been useless.
Helpful (0)
Replies (1)0
Replies (1)
Ithuba Lottery's replyOfficial
21 May 2025, 09:03 Thank you for your feedback, and we sincerely regret the frustration you’ve experienced with the verification process.
As the operator of the National Lottery, ITHUBA is legally required to comply with the Financial Intelligence Centre Act (FICA) and Know Your Customer (KYC) protocols, which are part of South African legislation designed to protect all participants and prevent *****, money laundering, and identity theft.
While we understand the process may feel inconvenient at times, these verification measures are essential in ensuring the integrity of the lottery and the safety of every player’s account and winnings.
We acknowledge that there is always room for improvement, and your concerns are being taken seriously. If your issue remains unresolved, please send your account details and contact number to *** with the subject line “Urgent: Verification Follow-up”, and our support team will prioritize your case.
Thank you for bringing this to our attention and for your continued participation in the National Lottery.
As the operator of the National Lottery, ITHUBA is legally required to comply with the Financial Intelligence Centre Act (FICA) and Know Your Customer (KYC) protocols, which are part of South African legislation designed to protect all participants and prevent *****, money laundering, and identity theft.
While we understand the process may feel inconvenient at times, these verification measures are essential in ensuring the integrity of the lottery and the safety of every player’s account and winnings.
We acknowledge that there is always room for improvement, and your concerns are being taken seriously. If your issue remains unresolved, please send your account details and contact number to *** with the subject line “Urgent: Verification Follow-up”, and our support team will prioritize your case.
Thank you for bringing this to our attention and for your continued participation in the National Lottery.
Ithuba Lottery's reply21 May 2025, 09:03
Official
Thank you for your feedback, and we sincerely regret the frustration you’ve experienced with the verification process.
As the operator of the National Lottery, ITHUBA is legally required to comply with the Financial Intelligence Centre Act (FICA) and Know Your Customer (KYC) protocols, which are part of South African legislation designed to protect all participants and prevent *****, money laundering, and identity theft.
While we understand the process may feel inconvenient at times, these verification measures are essential in ensuring the integrity of the lottery and the safety of every player’s account and winnings.
We acknowledge that there is always room for improvement, and your concerns are being taken seriously. If your issue remains unresolved, please send your account details and contact number to *** with the subject line “Urgent: Verification Follow-up”, and our support team will prioritize your case.
Thank you for bringing this to our attention and for your continued participation in the National Lottery.
As the operator of the National Lottery, ITHUBA is legally required to comply with the Financial Intelligence Centre Act (FICA) and Know Your Customer (KYC) protocols, which are part of South African legislation designed to protect all participants and prevent *****, money laundering, and identity theft.
While we understand the process may feel inconvenient at times, these verification measures are essential in ensuring the integrity of the lottery and the safety of every player’s account and winnings.
We acknowledge that there is always room for improvement, and your concerns are being taken seriously. If your issue remains unresolved, please send your account details and contact number to *** with the subject line “Urgent: Verification Follow-up”, and our support team will prioritize your case.
Thank you for bringing this to our attention and for your continued participation in the National Lottery.