CH
Craig H
1 reviews | Active since May 2011
26 Nov 2025, 08:11
Complete history wipeout
Eventually managed to log in to new app, only to discover all my tickets, messages and transactions have disappeared. Phoned helpline, they said send email, no response after 2 days now. Basically everything except for my wallet balance has been wiped out !!!
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Replies (1)
Ithuba Lottery's replyOfficial
27 Nov 2025, 10:45 Thank you for contacting us, and we sincerely apologise for the frustration you’ve experienced — we understand how concerning it is to log in and not see your usual ticket history.
Please rest assured — your information has not been deleted.
During the upgrade to the new National Lottery platform which now offers brand new and exciting instant win games, historical items such as ticket history, messages, favourites, and transactions are not visible on the new interface, but your account data remains securely stored on our backend systems.
Most importantly, if you had any winning tickets, the winnings are automatically paid into your National Lottery account, even if the tickets are not displaying on your profile. You will not lose any winnings.
If you need details of your recent plays or want us to check specific draws, we are here to assist.
Kindly reply with your:
Thank you for your patience, and once again, we apologise for the inconvenience.
Phanda Pusha Play!
Please rest assured — your information has not been deleted.
During the upgrade to the new National Lottery platform which now offers brand new and exciting instant win games, historical items such as ticket history, messages, favourites, and transactions are not visible on the new interface, but your account data remains securely stored on our backend systems.
Most importantly, if you had any winning tickets, the winnings are automatically paid into your National Lottery account, even if the tickets are not displaying on your profile. You will not lose any winnings.
If you need details of your recent plays or want us to check specific draws, we are here to assist.
Kindly reply with your:
- Registered cellphone number
- Any specific dates or games you would like us to verify
Thank you for your patience, and once again, we apologise for the inconvenience.
Phanda Pusha Play!
Best regards,
Ithuba Lottery's reply27 Nov 2025, 10:45
Official
Thank you for contacting us, and we sincerely apologise for the frustration you’ve experienced — we understand how concerning it is to log in and not see your usual ticket history.
Please rest assured — your information has not been deleted.
During the upgrade to the new National Lottery platform which now offers brand new and exciting instant win games, historical items such as ticket history, messages, favourites, and transactions are not visible on the new interface, but your account data remains securely stored on our backend systems.
Most importantly, if you had any winning tickets, the winnings are automatically paid into your National Lottery account, even if the tickets are not displaying on your profile. You will not lose any winnings.
If you need details of your recent plays or want us to check specific draws, we are here to assist.
Kindly reply with your:
Thank you for your patience, and once again, we apologise for the inconvenience.
Phanda Pusha Play!
Please rest assured — your information has not been deleted.
During the upgrade to the new National Lottery platform which now offers brand new and exciting instant win games, historical items such as ticket history, messages, favourites, and transactions are not visible on the new interface, but your account data remains securely stored on our backend systems.
Most importantly, if you had any winning tickets, the winnings are automatically paid into your National Lottery account, even if the tickets are not displaying on your profile. You will not lose any winnings.
If you need details of your recent plays or want us to check specific draws, we are here to assist.
Kindly reply with your:
- Registered cellphone number
- Any specific dates or games you would like us to verify
Thank you for your patience, and once again, we apologise for the inconvenience.
Phanda Pusha Play!
Best regards,