DH
Douglas H
1 reviews | Active since Sept 2025
13 Dec 2025, 12:31
Checking My Lotto
Checking my Lotto at a retail store is not accurate. 2 days ago I checked my Lotto tickets at P nP . I had 3 . With one I won R11:00 with the other R4:00 and R0: respectively . I asked for 2 more tickets . The young man serving me got my request wrong and he needed help to correct it . Now they were speaking in their home language and I had no idea what they were saying but from the sequence of events it must of gone along the lines of him telling her , a much older Pnp employee working at the same counter, that I had given him 3 tickets to check, 2 of them had won some money, the third had not. I had asked for 2 new tickets andhe got it all wrong and did not know how to correct the mistake . She did and she showed him how - In the process she showed me that all 3 tickets had won something , not only 2 and my total winnings wew R25:00 not R15:00. The same had happened to me 2 or 3 years earlier where I was told a ticket that had actually won R800:00 had won R0:00. The store's manager sorted that out for me . My point. I read that Lotto was holding millions in " unclaimed winnings. " I am now asking, are those unclaimed winnings or claimed but not paid out winning" similar to what happened to me. Whose responsibility is it to ensure winners get their R5 & R10 winnings
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Ithuba Lottery's replyOfficial
17 Dec 2025, 14:22 Thank you for taking the time to share your experience. We appreciate the opportunity to clarify how ticket checking and prize payments work at retail outlets.
When a National Lottery ticket is scanned at a retailer, the system accurately reflects the prize outcome for that ticket. Retailers do not determine winnings manually — the result displayed on the terminal is the official and correct outcome.
That said, it is ultimately the player’s responsibility to check and confirm the outcome of their tickets at the point of validation, including ensuring that:
Regarding unclaimed prizes:
Unclaimed winnings refer to legitimate winning tickets that were never presented for validation within the prescribed claim period, as set out in the approved Game Rules. These are not prizes that were claimed but unpaid, nor do they result from retailer errors. All prize claims processed through the system are fully audited and tracked.
In instances where a retailer error occurs, this is handled directly at store level, and players are encouraged to raise the matter immediately with the store manager, as you did previously.
We understand your frustration and appreciate your vigilance. The National Lottery remains committed to transparency, fairness, and ensuring players have access to multiple tools to independently verify their tickets.
Phanda Pusha Play!
When a National Lottery ticket is scanned at a retailer, the system accurately reflects the prize outcome for that ticket. Retailers do not determine winnings manually — the result displayed on the terminal is the official and correct outcome.
That said, it is ultimately the player’s responsibility to check and confirm the outcome of their tickets at the point of validation, including ensuring that:
- Each ticket is scanned individually
- The prize amount displayed on the terminal matches what is communicated
- Any winnings are correctly paid out before leaving the counter
Regarding unclaimed prizes:
Unclaimed winnings refer to legitimate winning tickets that were never presented for validation within the prescribed claim period, as set out in the approved Game Rules. These are not prizes that were claimed but unpaid, nor do they result from retailer errors. All prize claims processed through the system are fully audited and tracked.
In instances where a retailer error occurs, this is handled directly at store level, and players are encouraged to raise the matter immediately with the store manager, as you did previously.
We understand your frustration and appreciate your vigilance. The National Lottery remains committed to transparency, fairness, and ensuring players have access to multiple tools to independently verify their tickets.
Phanda Pusha Play!
Best regards,
Ithuba Lottery's reply17 Dec 2025, 14:22
Official
Thank you for taking the time to share your experience. We appreciate the opportunity to clarify how ticket checking and prize payments work at retail outlets.
When a National Lottery ticket is scanned at a retailer, the system accurately reflects the prize outcome for that ticket. Retailers do not determine winnings manually — the result displayed on the terminal is the official and correct outcome.
That said, it is ultimately the player’s responsibility to check and confirm the outcome of their tickets at the point of validation, including ensuring that:
Regarding unclaimed prizes:
Unclaimed winnings refer to legitimate winning tickets that were never presented for validation within the prescribed claim period, as set out in the approved Game Rules. These are not prizes that were claimed but unpaid, nor do they result from retailer errors. All prize claims processed through the system are fully audited and tracked.
In instances where a retailer error occurs, this is handled directly at store level, and players are encouraged to raise the matter immediately with the store manager, as you did previously.
We understand your frustration and appreciate your vigilance. The National Lottery remains committed to transparency, fairness, and ensuring players have access to multiple tools to independently verify their tickets.
Phanda Pusha Play!
When a National Lottery ticket is scanned at a retailer, the system accurately reflects the prize outcome for that ticket. Retailers do not determine winnings manually — the result displayed on the terminal is the official and correct outcome.
That said, it is ultimately the player’s responsibility to check and confirm the outcome of their tickets at the point of validation, including ensuring that:
- Each ticket is scanned individually
- The prize amount displayed on the terminal matches what is communicated
- Any winnings are correctly paid out before leaving the counter
Regarding unclaimed prizes:
Unclaimed winnings refer to legitimate winning tickets that were never presented for validation within the prescribed claim period, as set out in the approved Game Rules. These are not prizes that were claimed but unpaid, nor do they result from retailer errors. All prize claims processed through the system are fully audited and tracked.
In instances where a retailer error occurs, this is handled directly at store level, and players are encouraged to raise the matter immediately with the store manager, as you did previously.
We understand your frustration and appreciate your vigilance. The National Lottery remains committed to transparency, fairness, and ensuring players have access to multiple tools to independently verify their tickets.
Phanda Pusha Play!
Best regards,