CS
Colleen Stewart-Sagor

1 reviews | Active since Oct 2018

04 May 2020, 22:32

Check your online winnings against ithuba payments into your wallet

When playing online, check your winnings against ithuba payments to your wallet as their system does not seem to credit all your winnings to your wallet all the time, not sure why not... i am trying to get hold of them to find out why this keeps happening to my winnings??? i have been letting it slide as it's small amounts, and i have only been playing online since lockdown, but all these small amounts are starting to mount up now, for eg, tonight i won R41 on daily lotto (attributed to 5 winning lines), but my ithuba wallet is only credited with R15 (3 winning lines) - this is just one example of the many small winnings not credited since lockdown. I have only been playing online since lockdown, but after this, regret i don't trust the system. Check your well deserved online winnings against the lotto winnings paid into your wallet ******

0
Replies (2)
CS
Colleen Stewart-Sagor's update05 May 2020, 09:42
Reviewer Update
Update, the outstanding amount has now been credited to my ewallet - without contacting them yet - so system updated correctly, but keep checking that your winnings are paid into your account ... x
Ithuba Lottery
Ithuba Lottery's reply07 May 2020, 11:59
Official
Good day Colleen

Thank you for taking the time to communicate to us regarding your query. 

We hereby appreciate your update with regards to your funds being credited to e-wallet.
Please feel free to contact the Player helpline on *** should you require any assistance in the future.

Regards
Mumsie Coetzee