Change of contact number

Hi

I have been calling your contact centre every third day now.

My profile is ***, I no longer have access to that cell number therefore I cannot access the account. I sent an email to finance (***) every time I call they cannot see my email. I used my work email to sent, I opened up a new gmail account just to send an email to you guys with no success. Every time I call the agents drop my call like today or transfer me back to the IVR coz they not interested to assist.

I am very frustrated coz today was my 3rd call and they drop it. What can I do where can I send an email with my copy of Id and new number ?

You need to train your agents to ask for help on the floor if they confused and not drop the call.

Kind regards Mooi