SN
Steven N
1 reviews | Active since Dec 2009
30 Jan 2020, 09:57
Blatant incompetence or theft?
Seems a lot of people are having the same issue. I transferred money from my online banking account to Ithuba on the 21st January. It is still not reflecting. I emailed them the proof of payment on the 28th to the email address on their website, no response. I have now contacted my bank to see how to take this forward.
Helpful (0)
Replies (5)0
Replies (5)
Ithuba Lottery's replyOfficial
30 Jan 2020, 10:24Good day Steven
Thank you for taking the time to communicate to us regarding your complaint. We have every desire to address your needs and provide the best solution available to resolve your complaint as soon as possible.
Please forward the following the proof of payment to *** in order to initiate an investigation.
Your proof of payment should contain the following:-Bank account number deposited into-Date of deposit-Amount deposited-Reference used
Regards
Beatrice Tsitsing
Thank you for taking the time to communicate to us regarding your complaint. We have every desire to address your needs and provide the best solution available to resolve your complaint as soon as possible.
Please forward the following the proof of payment to *** in order to initiate an investigation.
Your proof of payment should contain the following:-Bank account number deposited into-Date of deposit-Amount deposited-Reference used
Regards
Beatrice Tsitsing
Ithuba Lottery's reply30 Jan 2020, 10:24
Official
Good day Steven
Thank you for taking the time to communicate to us regarding your complaint. We have every desire to address your needs and provide the best solution available to resolve your complaint as soon as possible.
Please forward the following the proof of payment to *** in order to initiate an investigation.
Your proof of payment should contain the following:-Bank account number deposited into-Date of deposit-Amount deposited-Reference used
Regards
Beatrice Tsitsing
Thank you for taking the time to communicate to us regarding your complaint. We have every desire to address your needs and provide the best solution available to resolve your complaint as soon as possible.
Please forward the following the proof of payment to *** in order to initiate an investigation.
Your proof of payment should contain the following:-Bank account number deposited into-Date of deposit-Amount deposited-Reference used
Regards
Beatrice Tsitsing
SN
Steven N's updateReviewer Update
30 Jan 2020, 10:39Hi.
Can't see the address you used in your response.
As i stated, i sent all of that to the email address: deposits at ithubalottery .co .za as specified on the website.
Can't see the address you used in your response.
As i stated, i sent all of that to the email address: deposits at ithubalottery .co .za as specified on the website.
SN
Steven N's update30 Jan 2020, 10:39
Reviewer Update
Hi.
Can't see the address you used in your response.
As i stated, i sent all of that to the email address: deposits at ithubalottery .co .za as specified on the website.
Can't see the address you used in your response.
As i stated, i sent all of that to the email address: deposits at ithubalottery .co .za as specified on the website.
Ithuba Lottery's replyOfficial
30 Jan 2020, 10:57From which email address did you send the proof payment ?
Please provide an alternative contact number as the above mentioned goes to voicemail.
Please advise
Please provide an alternative contact number as the above mentioned goes to voicemail.
Please advise
Ithuba Lottery's reply30 Jan 2020, 10:57
Official
From which email address did you send the proof payment ?
Please provide an alternative contact number as the above mentioned goes to voicemail.
Please advise
Please provide an alternative contact number as the above mentioned goes to voicemail.
Please advise
Ithuba Lottery's replyOfficial
30 Jan 2020, 11:20Please provide an alternative contact number as the above mentioned goes to voicemail.
Ithuba Lottery's reply30 Jan 2020, 11:20
Official
Please provide an alternative contact number as the above mentioned goes to voicemail.
SN
Steven N's updateReviewer Update
30 Jan 2020, 15:02All sorted. Apparently a system problem on Ithuba's side.
A very big thank you to Beatrice for all your help sorting this out, multiple phone calls and very pleasant.
@Ithuba, you need to give her an increase.
A very big thank you to Beatrice for all your help sorting this out, multiple phone calls and very pleasant.
@Ithuba, you need to give her an increase.
SN
Steven N's update30 Jan 2020, 15:02
Reviewer Update
All sorted. Apparently a system problem on Ithuba's side.
A very big thank you to Beatrice for all your help sorting this out, multiple phone calls and very pleasant.
@Ithuba, you need to give her an increase.
A very big thank you to Beatrice for all your help sorting this out, multiple phone calls and very pleasant.
@Ithuba, you need to give her an increase.